We can replace your Microsoft Surface Pro 5 battery if it is losing charge quicker than normal or if it is failing to power on even though it is showing that it is taking charge.
Please note that due to the way the Surface Pro is assembled, the front screen needs to be removed to access the battery. Due to the strength of the bonding adhesive holding the screen to the frame there is a risk to the screen breaking on removal. Whilst we try our very best to ensure this doesn’t happen, we must make customers aware that if a new screen is required this would be chargeable to the customer. We estimate the chances of the screen breaking during removal at around 10-15%
You have two different repair options:
1. Bring it to our retail store in Sheffield direct during opening hours (Walk in or book online), or if you can’t get to the store within opening hours you can book an appointment at one of our out of hours addresses and we’ll get it fixed within 30 minutes for you. To book an appointment in store or for the out of hours service Click Here for a date and time convenient for you
2. If you cannot get to any of our stores then you can buy your repair online and post your device to us. Once we receive it we will get your device repaired and back in the post to you. Most repairs are completed on the day we receive them, so you will have your device back in super quick time.